Good customer care is solving your customer’s problems. Great customer care is when you don’t solve their problems and they still feel like they’ve received great service. Apple’s customer careRead More
I'm Joe and this is my personal blog where I discuss things which are of interest to me.
As a technologist and seasoned professional I have a particular interest in topics such as technology, leadership, management and organisational behaviour.
I also (now) run.
If you're not into any of that, this may be a bit boring :)
Copyright © Joe Vaughan 2010-2012
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